TeleTech Holdings, Inc. (NASDAQ: TTEC), a leading provider of customer experience, engagement and growth solutions, today announced that it was honored with a bronze Stevie® Award in the thirteenth International Business Stevie® Awards for Customer Service Team of the Year in Advertising, Marketing, Public Relations & Business Services. Revana, part of TeleTech’s Growth Services division, received this award for its Google AdWords Program.
From January 2015 through March 2016, the TeleTech Google AdWords program in Sao Paulo, Brazil grew program sales 90 percent, increased ad agency business 114 percent and expanded support numbers (revenue sustainability) 49 percent year over year. In this same time period, headcount remained flat, with growth attributed to numerous initiatives including: a revised profile of sales representatives, salary benchmarks, structured spiff campaigns and strong, sustainable growth of small to medium online agencies.
“Being acknowledged with an International Stevie award for Revana’s work in the Google AdWords program is a great honor,” said Judi Hand, executive vice president of TeleTech Growth Services. “This team is one of the few in the world to reach triple digit increases year over year. Their success is due to adapting to the ever-changing service of the agency market. Consistency in sales coaching, training and results oriented behaviors were key drivers to both acquisition and revenue sustainability.”
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. The 2016 IBAs received entries from more than 60 nations and territories.
Stevie Award winners were determined by the average scores of more than 200 executives worldwide who participated in the judging process from May through early August.
“This year’s IBA judges were treated to many remarkable and inspiring stories of achievement around the world,” said Michael Gallagher, president and founder of the Stevie Awards. “We look forward to sharing many of these stories with people around the world over the coming months, through the Stevie Awards blog and social media channels, with the hope that they will inspire and instruct the next generation of business achievers.”