On September 5th, HubSpot will launch a major upgrade to its Marketing Hub Enterprise product, a Sales Hub Enterprise product, Service Hub Enterprise and Starter products, new Growth Suite software bundles, and a new platform-wide video functionality. New pricing was also announced.
The features and products launch & new pricing will be done at INBOUND18 and streamed live on HubSpot.com on September 5, beginning at 2 pm ET. HubSpot says that all the products will be available worldwide and in all the currencies currently supported by HubSpot.
“Over the last year, we have dramatically increased our R&D investment to build a suite of products that will help companies take advantage of this new opportunity and deliver remarkable customer experiences. Today, we are seeing some of the returns on those investments.”Brian Halligan, co-founder and CEO of HubSpot
The 3 Hubs of HubSpot services
New HubSpot prices
Price will go up on the Enterprise edition, from 2400 USD to 3200 USD. In addition to the new pricing, HubSpot will sunset Marketing Hub Basic. The basic will no longer exist for new subscribers. Existing customer will not be affected.
In July, HubSpot released an updated Marketing Hub Starter product with email functionality. When combined with the free CRM and the new standalone CMS product, launched on September 5, it encapsulates the most wide-spread use-cases of Marketing Hub Basic, said HubSpot.
According to HubSpot, the decision to remove Marketing Hub Basic from the pricing page does not change anything for existing Marketing Hub Basic customer subscriptions. Customers on Marketing Hub Basic or a partner agency serving a customer on Marketing Hub Basic, no action is needed.
HubSpot will have then 3 editions for the Marketing Hub, Sales Hub
- Enterprise editions
The HubSpot CMS, which will be available for purchase as a standalone product, combines the website creation with HubSpot’s CRM. HubSpot CMS will be available for sale as a standalone product starting on September 5.
HubSpot Video is a set of new features that will be available across the HubSpot platform. The new features include video hosting, in-video calls-to-action, and forms, and a simple video creation tool. HubSpot Video is powered in part by Vidyard, a HubSpot Connect partner since 2016. HubSpot’s new video features will be included in the Professional and Enterprise-level products and will become available on September 5.
Service Hub Starter / Helpdesk
In addition to launching the new Enterprise products, HubSpot will also introduce a new Starter edition of Service Hub. The Starter edition will offer Tickets, the ability to create a help desk. Helpdesk in HubSpot enables users to turn chats, emails, and form submissions into tickets that can be managed and monitored to meet customer’s expectations. Service Hub Starter will be available for purchase on September 5.
New features on Sales Hub Enterprise
The new Sales Hub Enterprise will include features like Sales Playbooks, which will help users build a library of best practices and resources for their sales team. It will also include calling transcription, eSignature, and quota management tools.
The new Service Hub Enterprise will include tools to help teams track against SLAs and other metrics.
New features across all Enterprise Hubs
Across all three Enterprise Hubs, additional capabilities will include advanced team management; a native Slack integration; machine learning to power features like predictive lead scoring; and HubSpot’s recently released Conversations tool, which is available to all customers and unites email, chat, and social in one inbox. The features will become available on September 5, with additional features, including hierarchical teams, health scoring, advanced content partitioning, and workflow extensions, expected to be released in the coming months.