Socialbakers launches conversational AI chatbots
Conversational AI chatbots enable agents to focus on more complex, and personalized conversations.
![Socialbakers launches conversational AI chatbots](/content/images/size/w2000/2022/01/AI-chatbots.jpeg)
Socialbakers this month launched a conversational AI chatbot enabling advertisers to automatically identify unanswered questions and instantly respond to frequently asked questions on social media.
"Inbound messages from social media channels increased threefold during the first few months of the COVID-19 pandemic, overwhelming brands with questions from their customers," said Yuval Ben-Itzhak, President, Socialbakers. "That's why we're excited to announce that, beginning today, brands will be able to leverage customizable social chatbots within the Socialbakers Suite. By integrating social chatbots into their conversation workflows, brands will be able to delight their customers with seamless interactivity and timely, personalized interactions, while letting AI take care of repetitive FAQs."
According to Socialbakers, the technology provides an escalation to customer care agents with the full context of the query, so the questions do not stay unanswered.
Conversational AI chatbots enable agents to focus on more complex, and personalized conversations while the chatbots take care of the repetitive questions, regardless of the volume, time of day, or language.
Socialbakers says the AI-powered social chatbot is able to identify frequently asked question, to create conversation flows that please and resonate customer personas, and instantly create helpful responses to cover any shift, time zone, or geographic region.
PPC Land is an international news publication headquartered in Frankfurt, Germany. PPC Land delivers daily articles brimming with the latest news for marketing professionals of all experience levels.
Subscribe to our newsletter for just $10/year and get marketing news delivered straight to your inbox. By subscribing, you are supporting PPC Land.
You can also follow PPC Land on LinkedIn, Bluesky, Reddit, Mastodon, X, Facebook, Threads, and Google News.
Know more about us or contact us via info@ppc.land
Our latest marketing news:
- Amazon launches Target Promotion for Sponsored Products advertisers
- Amazon Prime Video secures landmark NBA and WNBA broadcasting rights deal
- FTC Warns: Hashed data not anonymous, companies risk deceptive practice claims
- Taboola unveils AI-powered solution to boost publisher traffic amid digital shifts
- Meta tackles Nigerian financial Sextortion Scams in massive account purge
- FTC launches probe into surveillance pricing practices of eight companies
- Location-based advertising: revolutionizing digital marketing strategies
- Reddit's exclusive Search Deal with Google raises concerns over AI Data
- Netflix surges in Nielsen rankings, streaming dominates TV consumption
- Kargo and TikTok partner to enhance offline sales insights for advertisers