Sprinklr this week introduced Conversational AI+, a new capability that simplifies the creation and deployment of human-like conversational bots. According to Sprinklr, this tool is designed to help businesses enhance customer experiences, improve efficiency, and reduce costs across all customer-facing functions.
Conversational AI+ offers a range of features that make it easy for businesses to create and deploy effective conversational bots:
- FAQ & Transaction Skill: Quickly train chatbots by simply entering website URLs or uploading PDF documents.
- Free Form Conversational Flows: Provide a natural conversational experience for end customers.
- Sprinklr Guardrails: Ensure that bot responses are aligned with brand guidelines.
Benefits of Conversational AI+
The introduction of Conversational AI+ brings several benefits to businesses, including:
- Faster Deployment: Streamline the bot creation process to go-to-market quickly.
- Enhanced Customer Experience: Deliver personalized and engaging interactions with customers.
- Improved Efficiency: Automate tasks and reduce the workload on customer service teams.
- Reduced Costs: Minimize expenses associated with manual customer service interactions.
“Conversational AI solutions have solidified their place among the set of software services that organizations view as critical to their ongoing digital transformation by providing self-service capabilities. There’s a huge need for innovation in this area, and it’s exciting to see Sprinklr stepping up to simplify the deployment of AI-powered bots that feel human,” said Lou Reinemann, Research Director, Voice of the Customer and Experience Management at IDC.